Note about orders placed weekend 11-13 JULY:
Holiday Sale T&Cs:
Orders placed using our holiday discount may take a little longer than usual to ship. Please allow up to 2 weeks for table linen and in-stock clothing items. Made-to-order clothing may take longer than usual to dispatch. Offer ends at midnight on Sunday.
WE SHIP WORLDWIDE | Free Shipping on all orders over €150

We’re a small studio with a big focus on quality and customer care. We always do our best to get orders out as quickly as possible.

Please note that some pieces—particularly our made-to-order and bespoke items—take a little longer to create, as they’re crafted specially for you. For all orders, please allow up to 5 working days for dispatch.

If you need your order urgently—for a last-minute gift or special occasion—just drop us an email. We’ll always do our best to accommodate and look after you.

Costs:

Shipping to	Orders over €150	Orders under €150
Ireland	Free	€9
United Kingdom	Free	€12
Europe	Free	€15
Rest of world	Free	€20

Normal delivery times, once your order has been dispatched:

1-2 days for delivery in Ireland

2-4 days for UK

3-5 days for Europe

5-8 days for U.S

5-10 days for Australia & rest of world.

For orders within Ireland, we ship with DPD, while An Post handles all other international deliveries. A signature is required on all deliveries to ensure your order arrives safely.

Once your order has been dispatched, you’ll receive a tracking number along with a link so you can follow your parcel’s journey. If you're not home at the time of delivery, your courier will leave a note with details on where and how to collect your order.

Please do note: if the parcel isn’t collected within the timeframe provided by the courier, it will be returned to us. We're happy to resend it, but a second delivery charge will apply.

If there’s any delay with your order, we’ll be in touch within 5 working days of receiving it. As always, if you have any questions at all, don’t hesitate to reach out—we’re here to help.

Returns Policy

At Jennifer Slattery Textiles, we take great pride in the craftsmanship and care that goes into every piece we make. We hope you are delighted with your purchase, but if for any reason it’s not quite right, we’re here to help.

Returns & Exchanges

If you would like to return an item, you have 14 days from the date of delivery to do so, in line with EU consumer rights. To be eligible for a return:

The item must be unused, unworn, and in its original condition and packaging.
You’ll need to provide proof of purchase (order number or receipt).
Returns must be sent back at your own cost unless the item is faulty.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

To start a return, please email us at studio@jenniferslattery.com with your order number and the reason for the return, and we’ll guide you through the next steps.

Once your return is received and inspected, we’ll let you know whether your refund has been approved. If so, it will be processed to your original payment method within 7–10 working days.

Please note: Original shipping costs will be deducted from your refund amount unless the item was faulty.

Made to Order & Bespoke Items

Please note that made-to-order, customised, or bespoke pieces are not eligible for return or refund, unless the item is faulty. Each of these items is created specially for you, and as such, we’re unable to restock or resell them.

Exchanges

If you’d like to exchange an item for a different size or colour (where available), we’ll do our best to accommodate. Please email us to check availability, and we’ll guide you through the exchange process.

Faulty or Damaged Items

We take quality seriously and every piece is carefully checked before dispatch. However, if you receive something that’s not quite right, please get in touch with us within 7 days of delivery and include a photo if possible. We’ll do everything we can to resolve it quickly.

Shipping & Returns