Shipping & Returns
Dispatch Times
Here’s a guide to how long each type of order takes to be dispatched.
Irish Linen Clothing (in stock)
Please allow 2–3 working days for your order to be dispatched.
Table Linen
Please allow up to 10 working days. As a small studio, we embroider all of our table linen by hand here, so each piece takes a little time.
Made-to-Order and Bespoke Pieces
Made-to-order clothing usually takes 4–6 weeks, and can take a little longer at busier times of the year, as each piece is made especially for you.
Need it sooner?
If you need your order for a last-minute gift or a special occasion, just drop us an email. We’ll always do our best to help.
Shipping to the US, Canada and the UK
All orders to the US, Canada and the UK ship with DHL.
Taxes and duties are included. Your shipping cost covers all taxes and duties, so there’s nothing extra to pay when your order arrives.
Free shipping applies when you spend over:
- United States: $400 USD
- Canada: $400 CAD
- United Kingdom: £250
We’ve set it up this way to make ordering from abroad simpler and more transparent. The price you see at checkout is the price you pay.
If you have any questions about your order or delivery, please get in touch at studio@jenniferslattery.com
We’re a small studio with a big focus on quality and customer care. We always do our best to get orders out as quickly as possible.
Costs:
| Shipping to | Free shipping | Standard shipping |
|---|---|---|
| Ireland | Orders €200 and over | €9 below €200 |
| United Kingdom | Orders £250 and over | £10 below £250 |
| United States | Orders $400 USD and over | $23 below $400 |
| Canada | Orders $400 CAD and over | $30 below CA$400 |
| Europe | Orders €200 and over | €15 below €200 |
| Rest of world | Orders €200 and over | €20 below €200 |
Normal delivery times, once your order has been dispatched:
- 1-2 days for delivery in Ireland
- 2-4 days for UK
- 3-5 days for Europe
- 2-4 days for U.S & Canada
- 5-10 days for Australia & rest of world.
For orders within Ireland, we ship with DPD, while An Post handles all other international deliveries. A signature is required on all deliveries to ensure your order arrives safely.
Once your order has been dispatched, you’ll receive a tracking number along with a link so you can follow your parcel’s journey. If you're not home at the time of delivery, your courier will leave a note with details on where and how to collect your order.
Please do note: if the parcel isn’t collected within the timeframe provided by the courier, it will be returned to us. We're happy to resend it, but a second delivery charge will apply.
If there’s any delay with your order, we’ll be in touch within 5 working days of receiving it. As always, if you have any questions at all, don’t hesitate to reach out—we’re here to help.
Returns & Refunds
We want you to love what you buy from the studio. If something isn't right, here's how returns work. Nothing in this policy affects your statutory rights under Irish and EU consumer law.
Changed your mind? You have 14 days
If you buy from us online, you can cancel your order for any reason within 14 days of the day you receive it.
- Tell us within 14 days. The quickest way is our returns form at our withdrawal form page, or email with your order number and the items you're returning.
- Send the items back within 14 days of telling us. Post them to: Jennifer Slattery Textiles, The Old Butcher Studios, 72–74 Benburb Street, Dublin 7, D07 N996, Ireland.
- Return postage is at your own cost. Please use a tracked service (An Post tracked, or similar) and keep your proof of postage. Parcels do go missing, and tracking is the only way either of us can find one.
Your refund
We'll refund the price of the items and the standard delivery charge you paid.
- We don't refund your return postage.
- Refunds go back to the card or payment method you used, with no fees.
Condition of returned items
Please try pieces on as you would in a shop, and return them unworn, unwashed, free of perfume, smoke and pet hair, with all tags attached and in their original packaging. If an item comes back worn, washed, altered or damaged, we may reduce your refund to reflect the loss in value.
Items we can't take back under the 14-day right
- Pieces made to your own measurements or specification, such as a custom size, colour or fabric you chose for your order.
- Personalised items, such as pieces with names, initials or monograms.
Returns after 14 days
If you'd like to return an unworn item after the 14 days, contact us within [30] days of delivery. As a goodwill gesture we'll issue a credit note for the price of the item, valid for [12 months]. Return postage is at your own cost, and delivery charges aren't included.
Faulty, damaged or wrong items
Everything is checked before it leaves the studio, but if something arrives faulty, damaged or isn't what you ordered, please email us with your order number and a photo as soon as you can.
- Within 30 days of delivery, you're entitled to a full refund, including your original delivery charge.
- After 30 days, we'll repair or replace the item. If that isn't possible, or doesn't fix the problem, we'll give you a refund or a fair price reduction.
- We cover the cost of returning a faulty item. We'll send you a prepaid label or refund your postage.
- Refunds for faulty items go back to your original payment method. A credit note is only an option if you'd prefer one.
Your rights for faulty goods last well beyond 30 days. This doesn't cover normal wear, or damage from not following the care label.
Sale items
Sale items have the same rights as full-price items.
About credit notes
- Credit notes are valid for 12 months from the date we issue them, and the expiry date is shown on the note.
- They can be used on anything in our online shop or at the studio, in one go or across several orders.
- They can't be used together with any discount code, promotion, sale offer or gift voucher.
- They can't be exchanged for cash.
These terms apply to credit notes we offer as a goodwill gesture. They don't limit your rights for faulty items or under the 14-day right.
A note from the studio about returns
We're a very small studio in Dublin. We'd like to be honest about what a return involves for a business our size, because it's not something most people see.
It starts before a parcel ever reaches you. Every order is picked, checked, wrapped and packed by hand, with tissue, a care card and a box or mailer we've paid for. We then write it up, book the courier or bring it to the post office ourselves. Even a single scarf takes real time to send out properly, and that time and packaging are spent whether or not the piece stays with you.
When it comes back, each return is unpacked, checked, steamed or pressed, re-folded, repackaged and put back into stock by us, not by a warehouse. That's time away from making. The card and platform fees on the original sale aren't given back to us when we refund, and we've already paid for the packaging and postage out. Some pieces come back in a state where they can't be sold as new, and with small runs we can't simply absorb that.
So we'd ask one thing: if you're unsure about size, fit or colour, email us before you order. We're happy to measure a garment, send more photos or talk you through the fabric. It saves us both a trip to the post office.
None of this changes your rights. If you want to return something, we'll make it simple, and we're grateful you shopped with an independent maker.
Questions
Email or write to us at the studio address above. We aim to reply within 2 working days.
Last updated: November 2026
