We are a small studio with a big emphasis on customer service. We always do our best to get orders out as quickly as possible. As some items are made to order please allow up to 5 working days for your order to dispatch. If you need your order urgently, if it is a last minute gift, please let us know by email and we will look after you.
Shipping within Ireland is free
Shipping worldwide is free when you spend over €200
Orders under €200: UK & Europe €10 / Worldwide €15
Delivery times, once your order has been dispatched:
1-2 days for delivery in Ireland
2-4 days for UK
3-5 days for Europe
5-8 days for U.S
5-10 days for Australia & rest of world.
We use An Post courier service for all orders. A signature is required as proof of delivery.
When your order is dispatched you will receive a tracking number to your email address that can be tracked at www.anpost.ie. If you miss the delivery, your courier will leave a note advising that your order is at the nearest delivery centre. Please note that if you do not collect the goods after the stated period of time, the goods will be returned to us. We are happy to resend the order but you will be charged the delivery cost to resend.
Should there be any delay associated with your order, you will be notified within 5 days after placing your order.
If you are not satisfied with your purchase for any reason, please let us know and we will take care of you. Any returned order must be received within 30 days of purchase, please return to The Old Butcher Studios, 72-74 Benburb Street, Dublin 7, Ireland. The cost of returning items to us is always the responsibility of the purchaser. There are no exchanges or refunds on custom-made products.Refund process
Your refund will be credited back to the original method of payment within 30 days. The value of returns, exchanges or refunds is the value at the time of purchase.Taxes & Import Duty
Please note that international orders may be subject to import duties and taxes, these costs are the responsibility of the customer.