Shipping & Returns
WE ARE SHIPPING WORLDWIDE | Free Shipping on all orders over €150
We are a small studio with a big emphasis on customer service. We always do our best to get orders out as quickly as possible. As some items are made to order please allow up to 5 working days for your order to dispatch. If you need your order urgently, if it is a last minute gift, please let us know by email and we will look after you.
Costs:
| Shipping to | Orders over €150 | Orders under €150 |
|---|---|---|
| Ireland | Free | €6 |
| United Kingdom | Free | €8 |
| Europe | Free | €8 |
| Rest of world | Free | €15 |
Normal delivery times, once your order has been dispatched:
1-2 days for delivery in Ireland
2-4 days for UK
3-5 days for Europe
5-8 days for U.S
5-10 days for Australia & rest of world.
We use DPD for orders sent to any address in Ireland, for all other orders we use An Post courier service. A signature is required as proof of delivery on all deliveries.
When your order is dispatched you will receive a tracking number and a link to a tracking web address. If you miss the delivery, your courier will leave a note advising that your order is at the nearest delivery centre. Please note that if you do not collect the goods after the stated period of time, the goods will be returned to us. We are happy to resend the order but you will be charged the delivery cost to resend.
Should there be any delay associated with your order, you will be notified within 5 days after placing your order.
Returns
If you are not satisfied with your purchase for any reason, please let us know within 14 days of receiving your order and we will take care of you. If the issue is due to sizing, for example on our new linen shirts, we are happy to offer you an exchange.
Any returned order must be received within 30 days of purchase, please return to The Old Butcher Studios, 72-74 Benburb Street, Dublin 7, Ireland. The cost of returning items to us is always the responsibility of the purchaser. There are no exchanges or refunds on custom-made products.
Taxes & Import Duty
Please note that international orders may be subject to import duties and taxes, these costs are the responsibility of the customer.
UK & Brexit: We are now registered and collecting VAT in the UK, UK customers will not be charged vat on orders received but may be charge customs/handling duties.